ISO 9001:2008 Diagnostic
First Name: *
Last Name: *
Company: *
Position: *
Address: *
City: *
ZIP: *
State/Country: *
Phone Number: *
CELL:
Fax Number (if available):
Email: *
Website (if available):
How would you like to be contacted from us? Phone Email *
Number of employees? *
Number of employees with university diploma: *
In how many locations is your company?
What are your company’s activities? *
What products and/or services do you offer? *
How did you hear about DCE Group? *
1. Are most 'successful companies' within your market sector already ISO 9001 registered? Yes No *
2. Will ISO 9001 certification give your company a “competitive advantage” over its rivals? Yes No *
3. Will ISO 9001 give your customers confidence that their supplier is “quality assured”? Yes No *
4. Will ISO 9001 enable your company to better meet its “regulatory” and “legal obligations”? Yes No *
5. Will ISO 9001 help your company achieve “higher profits”, more sales and reduced costs? Yes No *
6. Will a “Quality Management System” (QMS) improve the management of your company? Yes No *
7. Will ISO 9001 help improve your current levels of “customer satisfaction and retention”? Yes No *
8. Do you use (whether documented or not) “policies or objectives” covering “quality”? Yes No *
9. Are you able to identify (whether documented or not) key “processes” in your company? Yes No *
10. Do you use (whether documented or not) “procedures” for carrying out specific tasks? Yes No *
11. Do you use standard “documents” to record day-to-day company operations and activities? Yes No *
12. Will implementation of QMS receive “management commitment” and support? Yes No *
13. Is your company “Customer focused” in meeting specific customer needs? Yes No *
14. Do you have a “Planning-Process” before accepting and fulfilling customer orders? Yes No *
15. Are ‘Responsibilities and Authorities” clear i.e. does everyone understand their roles? Yes No *
16. Does “management review” the company’s on-going operations and performance? Yes No *
17. Are “resources” regularly planned/reviewed (e.g. Finance, People, Buildings, Equipment)? Yes No *
18. Do you provide “training” to ensure your staff is properly trained to carry out their tasks? Yes No *
19. Do you have a process in place to manage the “production of your products/services”? Yes No *
20. Do you have a process in place enabling customers to specify their “requirements”? Yes No *
21. Do you have a process to record important internal and external “communications”? Yes No *
22. Do you have a process to select and review the performance of your “suppliers”? Yes No *
23. Do you ensure all “Machinery and Monitoring devices” are regularly serviced/calibrated? Yes No *
24. Do you regularly “audit/monitor/measure” different functions or parts of the company? Yes No *
25. Are “control” processes used to ensure products/services are produced to specification? Yes No *
26. Do you rectify mistakes and take “preventive action” to ensure they do not re-occur? Yes No *
27. Do you use “data analysis” to measure aspects of company performance? Yes No *
28. Does your company try to “continually improve” its products and/or services* Yes No *
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